FAQ's for Agents
Q What does it mean to be "partnered" with an educator or service provider?
A It means you will have access to all "private" documents they have uploaded for access by partners only. You will also be able to order some of these resources.
Q If I am not "partnered" with an educator or service provider, will I still have access to their profile and be able to send them a message?
A Yes.
Q Will other agents be able to view my ICEF Online profile?
A Yes, however you can block them individually, as well as at a country level, via your profile settings. By default, other agents located in your country cannot view your profile.
Q Will all educators and service providers be able to view my ICEF Online profile?
A Yes, however you can block them individually, as well as at a country level, via your profile settings. By default, all educators and service providers in your country can see your profile.
Q Will ICEF Online educators still ask me to complete official agency agreements as well as partnering with them via the ICEF Online platform?
A Yes, we encourage both agent and educator members to maintain their usual agency appointment practices. ICEF Online partnerships do not replace the need for standard agency agreements.
Q Is there any limit to how many educators and service providers I can work with via ICEF Online?
A ICEF Online does not impose any limits.
General
Q What are ICEF Online's Terms and Conditions?
A Click here to view them.
Q We have 2 Agency offices in 2 locations. How many ICEF Online accounts will we need?
A With one account you can list unlimited office locations, as well as unlimited staff profiles.
