Q. What does it mean to "accept " a relationship with a Provider?
A. To accept a relationship with a Provider means that the Study Guide page of that Provider will automatically and immediately be added into your (ICEF Online) Agency Study Guide. You can then generate enquiries on their behalf via your website. Your student advisers can also use the new page in your Study Guide to show prospective students various details about the Provider and their programs. Click here to see a demonstration Study Guide page.
Q. If I 'decline' a requested relationship with a Provider, will I still have access to the profile and contact details of that Provider?
A. Yes. This will enable you to contact and/or approach them for a relationship at a later date, should your circumstances change.
Q. If I 'decline' a requested relationship with a Provider, will that Provider still have access to my profile and contact details?
A. No. However, you will still have access to their profile and contact details.
Q. Will ICEF Online Providers still ask me to complete official agency agreements as well as accepting relationships with them via the ICEF Online platform?
A. Yes, we encourage both Agent and Provider members to maintain their usual Agency appointment practices. ICEF Online relationships do not replace the need for standard Agency agreements.
Q. Do I need to accept a relationship request in order to communicate with a Provider via the ICEF Online platform?
A. No. Nor do you not need to accept a relationship via ICEF Online in order to view a Providers profile.
Q Is there any limit to how many Providers I can work with via ICEF Online?
A ICEF Online does not impose any limits.
Q Will other Agents be able to view my profile and student enquiry data?
A No
Q Will Providers in all countries be able to view my profile and approach me?
A No - only from the countries you choose.
Q Will Providers offering all programs and study levels be able to view my profile and approach me?
A No - only those offering the types of programs and study levels you wish to sell.
Q Will it be difficult to connect my ICEF Online Study Guide to my Agency website?
A It is very easy. A wizard helps you generate the code required to create both text and image (eg. banner) based links to your Study Guide. Send this code to your webmaster for upload.
Q Is there any limit to how many enquiries I can manage via my ICEF Online Enquiry Management System (EMS)?
A No.
Q What type of database will house my student enquiry data?
A PostgreSQL
Q How often will my student enquiry data be backed up off the server?
A Daily
Q. What are ICEF Online's Membership Terms and Conditions ?
A. Click here to view them.
Q We have 2 Agency offices in 2 locations. How many ICEF Online accounts will we need?
A If you wish to publish more than one Study Guide, you will need more than one ICEF Online account. This would normally only be the case if you have 2 different websites you wish to attach the 2 different Study Guides to, or if you wish for each office to have a separate Enquiry Management System.
Q Do you offer group discounts for groups of affiliated Agencies?
A Yes. Please contact us for a quotation